Queensland Health appoints The Clinician for PRM and PSC surveys

Queensland Health has awarded a statewide contract to The Clinician to implement the latter’s ZEDOC platform.

This platform is expected to enhance the collection and analysis of patient-reported measures (PRMs) and patient safety culture (PSC) staff surveys across all Hospital and Health Services (HHS). This off-the-shelf (OTS) application will capture and report real-time patient-reported and staff feedback, driving improvements in healthcare delivery and supporting clinicians in partnering with patients to achieve safe, high-quality care.

The contract follows The Clinician’s previous success with similar statewide, global and local implementations, such as Singapore and South Australia Health. Learnings from these large-scale deployments will be instrumental in ensuring a smooth rollout in Queensland. The company’s recent move to cloud-agnostic infrastructure for its platform also allows for greater flexibility and scalability.

“It’s a significant opportunity to collaborate with Queensland Health on this transformative project,” said Dr Ron Tenenbaum, CEO and principal founder of The Clinician.

“Our goal is to equip healthcare providers with the tools and insights necessary to enhance patient experiences, outcomes and safety. By utilising real-time data from both patients and staff, Queensland Health will be empowered to make informed, data-driven decisions to elevate the quality of care across the state.”

Key features of the ZEDOC system include: collecting patient-reported experience measures (PREMs) to provide insights into the overall experience of Queensland Health services; gathering patient-reported outcome measures (PROMs) in real time to support shared decision-making between patients and clinical teams; empowering patients to participate in their healthcare decisions; collecting and reporting real-time data from staff, enabling the implementation of interventions in HHSs; an integrated platform; and patients contacted via SMS or email following or during their engagement with a health service.

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