Akolade: National Standards Excellence Forum 2015

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Enhancing sustainable clinical governance and consumer partnerships
Clinical governance and consumer partnerships have been consistently identified by accreditors and hospitals alike as the most difficult standards to meet. Without effective systems and process in place for standards 1 and 2, the clinical applications in the subsequent standards will be jeopardised from the beginning.

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The National Standards Excellence Forum this February 2015 in Brisbane, hosted by Akolade, provides strategies and tools for developing a sustainable approach to clinical governance and consumer partnerships NSQHS standard accreditation.
This ground-breaking Forum offers a platform to gain insights and knowledge for:

• Achieving sustainable improvement for ongoing NSQHS Standards excellence


• Strengthening  practice across clinical NSQHS Standards by establishing effective systems for standards 1 & 2


• Ensuring true consumer involvement throughout your organisation


• Examining robust and successful clinical governance frameworks in action


• Streamlining your organisation’s accreditation process across the most difficult NSQHS Standards to meet

In the lead up to the National Standards Excellence Forum, we’ve spoken with expert speaker Catherine Ryan from the Royal Brisbane and Women’s Hospital to get her thoughts on all things NSQHS Standards.
Catherine Ryan
What was your biggest learning since the NSQHS standards were introduced?
The importance and power of working with consumers to achieve our goals.
Do you have 3 tips for organisations looking to improve their NSQHS survey results?
Tip 1: Use the safety and quality framework three key principles for any work to be undertaken and you should achieve your outcomes:

• Consumer centred; include consumer participation from the planning stage


• Driven by information; use consumer feedback as part of the data


• Organised for safety; take the time to plan appropriately and ensure evaluation is structured in during the planning process to determine if strategies are successful – this builds your evidence base.

Tip 2: Develop a solid framework on which to build capacity in any area – do not skip steps as the process then often becomes unsustainable.
Tip 3: Be outcome focused: Ensure all staff and consumers working in your service are aware of and understand the goals and outcomes you are working to achieve.  If they don’t know you will not achieve them.
What is your priority for the next 12 months?
Continuously improve our model of consumer engagement to ensure sustainability.
Build capacity for consumer participation including consumer training to empower consumers to participate effectively in our health service.
In your opinion what is the biggest benefit to be gained for health service providers from the NSQHS standards?
The biggest benefit has been the provision of key criteria to guide the development of best practice processes.
What advice would you give yourself if you had to start the NSQHS standards process again?
It will be a journey which takes time and patience to embed sustainable practices and the culture change required to meaningfully engage with consumers at all levels of the health service. Key principle for the work is continuous improvement.  Evaluation is essential to determining successful strategies and providing evidence to support models introduced.
[caption id="attachment_11176" align="alignright" width="110"] Carol Moore[/caption]
[caption id="attachment_11174" align="alignright" width="110"] Noel Muller[/caption]
[caption id="attachment_11178" align="alignright" width="110"] Michael Daly[/caption]
Catherine will be joined by Consumer Representative Noel Muller at the Forum in discussing: Creating a continuously improving consumer engagement framework for success and sustainability.
Attend and hear from more experts speakers, including:

• Julie Hartley-Jones, Chief Executive, Cairns and Hinterland Hospital and Health Service


• Leanne Kelly, Manager, Institute for Healthy Communities Australia (IHCA)


• Dr Michael Daly, Executive Director of Clinical Governance, Metro South Health


• Carol Moore, National Quality Manager – Patient Centred Care, Healthscope Limited


• And many more…

For more information about the National Standards Excellence Forum visit www.akolade.com.au – Or for any questions at all, please feel free to contact Akolade at marketing@akolade.com.au or 02 9247 6000.