A step into the world of Medline

Together, Advancing Healthcare

At Medline we put customers first. Our origins date back more than 100 years to 1910, when — in Chicago — Medline manufactured butcher’s aprons, and soon after, surgical gowns. And the rest is history.

Today Medline is the largest privately held manufacturer and distributor of healthcare products in the US with growing international markets — including Australia and New Zealand. A family-led organisation, Medline is still managed by the fourth generation of the Mills family who started it all.

So, with Medline in Australia and New Zealand, you get the best of both worlds, a local team that understand you, backed by a global healthcare company that’s been doing it for generations.

Our Commitment

Our customer is our No.1 priority — we tailor our solutions to meet your needs. For us it’s about providing dignity, respect and confidence through our products and services. We are committed to delivering improved outcomes that enhance quality of life.

Medline’s Continence Care Solutions

Medline Australia have a comprehensive continence range for the Aged Care & Community market in Australia and New Zealand.

Since launch Medline have secured strategic partnerships with Distributors, as well as leading Hospitals and Aged Care facilities across Australia.

Medline is committed to the manufacture of quality products delivering better cost and clinical outcomes for residents and staff. With a culture of continuous improvement we make the products our customers want, with the quality they demand, and meet the value they are seeking.

Our Product Range & Performance

Medline has a comprehensive range of disposable continence care products catering to meet the needs of those dealing with incontinence. Our designs were created in consultation with Healthcare professionals thus ensuring they have features which deliver better care outcomes. Our innovative product technologies set our range apart in delivering better comfort, dryness leading to confidence and dignity of the consumer.

Our Support: Training & Education

Medline offers comprehensive, ongoing staff training and along with supporting documentation ensures best practice continence management through a culture of continuous learning and improvement. We provide flexibility and work with our customers to tailor training programs which identify skill gaps and improve staff competency.

Our Continence Management Program (CMP)

Medline’s Continence Management Program is a user friendly, software-based program designed to make continence product allocation, stock management, ordering and reporting efficient and effective for residential aged care facilities.

Why Choose Medline?

Our approach to effective continence management is focused on three interconnected segments: Product Technologies, Clinical Resources and Cost Management.

Medline also has warehouses in strategic localities across Australia, including Medline owned and contracted sites with our own fleet of MedTrans trucks and drivers.

Our Medline Team — Cares!

In Australia, Medline has a team of dedicated professional industry experts ranging from marketing, product specialists, clinical consultants, warehousing, supply chain, planning, forecasting, and quality managers helping deliver the best quality products on time.

Our National Sales Team comprises 18 professional industry experts in Aged & Acute Care, applying global product knowledge to local customer needs. We have a committed Customer Service and Inside Sales Team who deal direct with an array of customer enquiries each day.

Reporting & Review Meetings

Our opportunity to help deliver continuous improvement.

We are committed to providing exceptional customer service through regular ongoing discussions and meetings at facility level with relevant personnel. Reporting and review meetings will be tailored to provide feedback and progress on criteria deemed important to our customer.

We understand there are certain clinical and commercial considerations that need to take place when considering a new continence partner and to help this process we offer:

• Comparative evaluation between Medline and your current supplier
• Product Trial / Evaluation — Documented pre-trial and Medline product trial evaluation
• A documented Medline Offer — inclusive of trial outcomes and results
• Fully supported Implementation Process

Get in touch today

Call Medline Customer Service on 1800 110 511, or email au.customers@medline.com, to organise a personal meeting with your local representative to discuss your specific requirements.

For more information about Medline visit www.medline.com.au or call 1800 110 511.