36th IHHC National Conference

Hospitality in Healthcare — A Global Experience

15th – 18th October 2017

Hilton Adelaide

Adelaide, South Australia

The Institute of Hospitality in HealthCare Ltd (IHHC) is pleased to invite you to Adelaide, South Australia, for the IHHC’s 36th National Conference, ‘Hospitality in Healthcare — A Global Experience’.

Adelaide is South Australia’s cosmopolitan coastal capital. Surrounded by a ring of parklands and the River Torrens, it is home to renowned museums such as the Art Gallery of South Australia, displaying expansive collections including noted Indigenous art, and the South Australian Museum, devoted to natural history. The city’s Adelaide Festival of Arts is an annual international arts gathering with spin-offs including the Fringe and a variety of other events.

Adelaide is also home to the new Royal Adelaide Hospital (nRAH), a state-of-the-art facility that has utilised the latest in architectural design to create a healing environment for patients and a positive working environment for staff. In part, this has been achieved by ensuring all rooms have access to natural light and easy access to internal gardens on balconies, roof gardens and internal courtyards. The nRAH has been designed to provide a world-class facility not just for today, but for the future.

Delegates at the 2017 Conference will not only have the opportunity of visiting the nRAH but also hearing from Roz Hanson, Contract Manager, new RAH Spotless PPPs (Public Private Partnerships).

This year’s conference takes on an international theme and includes presenters from the UK, Abu Dhabi, Hong Kong and New Zealand, as well as a number of leaders in the Australian Healthcare Industry.

A Taste of What’s to Come

Caroline Lecko, Clinical Improvement Manager NHS Improvement, Nutrition and Hydration Associates Partner, United Kingdom, founder of the initiative “Protected Mealtimes” in the UK will present on her topic “It’s a complex business — improving nutrition and hydration”.

This session will focus on the challenges that colleagues in the United Kingdom are tackling in their mission to improve the provision of nutrition and hydration across health and social care settings. The session will provide insight into how collaborative working across both the system and professions is striving to deliver improvements in patient experience and outcomes.

Harriet Whiley

Dr. Harriet Whiley is lecturer in Environmental Health at Flinders University and course convener for the National Short Courses in Environmental Health: Risk Assessment and Management. Harriet's presentation is “Emerging research aimed at reducing salmonellosis linked to eggs in Australia”. The incidence of salmonellosis in Australia has been significantly increasing over the last decade with the majority of outbreaks linked to eggs. This includes a number of cases linked to hospitals and aged care facilities. This session will provide a brief overview of the current state of knowledge regarding Salmonella and eggs in Australia and why our situation differs from the UK and the rest of the world. Current research being done at Flinders University to address the gaps in knowledge will also be discussed. This will include issues surrounding storage temperature, handling techniques and the potential for onsite pasteurisation.

Girish Sehgal

Girish Sehgal has had a remarkable career spanning almost 20 years in the global hospitality industry working in the U.S.A., Bahamas, Canada, Maldives, India, and now in U.A.E., gaining in-depth exposure in luxury hospitality. He took up the role of CEO and MD of FASSCO (Food and Allied Support Services Corporation), enticed by FASSCO’s vision of bringing high-end hospitality into healthcare. Currently, FASSCO manages the complete food experience at the regional landmark the 364-bed Cleveland Clinic Abu Dhabi hospital.

Stefan Tornau | Senior Director, Hospitality Service

Stefan is the Senior Director for Hospitality Services at Cleveland Clinic Abu Dhabi. He leads the planning and delivery of hospitality services, and the integration of non-medical and clinical services. He holds extensive operational and strategic knowledge, having worked in the hospitality and healthcare industries for 30 years.

Stefan is a driving force at Cleveland Clinic Abu Dhabi in creating outstanding patient experience and is responsible for implementing a hospitality culture at every touchpoint of the patient journey. Previously, Stefan was Assistant Executive Director at the Hamad Medical Corporation in Qatar, implementing hospitality services and transforming existing support services of eight hospitals with a total of 2,100 beds.

Girish and Stefan’s topic The Cleveland Clinic – Abu Dhabi: A 360 Degree Approach to Excellence has in just two years of its opening completely re-defined the standards of soft and hard services in the operation department. We call ourselves proud “hospitality services” and our service excellence paralleling those of the top hotel chains in the world. We have used existing traditional hospital accreditations and added a validation, feedback and benchmarking to all the soft skills and hospitality touches.

Offering an extensive menu of both patient experience enhancers and clinically integrated support services, the CCAD hospitality services department has raised the bar for healthcare systems around the world to emulate.

As a testament to the delivery of these exceptional services we are the only Middle Eastern Hospital accredited from the London, Institute of Hospitality and got re-accredited in April 2017.

Trade and Exhibition Show

As an additional attraction, there will be an extensive Trade Show with over 30 companies displaying and offering advice on their latest products and services.

This is an exceptional opportunity to be involved in an event totally focused on issues relating to the effective running of all Health & Aged Care Support Service Departments.

If you are fortunate to be able to attend our conference you would be welcomed, not only by the IHHC National Board, but by our friendly network of members and supporters.

We look forward to seeing you in sunny Adelaide.

John Boland
National President IHHC Australia

For more information and registrations visit www.ihhc.org.au or contact our secretariat on admin@ihhc.org.au; John Boland at president@ihhc.org.au or Kathy Manning at k.manning@gchi.com.au.

Image credit: ©stock.adobe.com/au/ymgerman