Calvary partners with Salesforce to build digital platform

Calvary has partnered with Salesforce to build a digital platform aimed at transforming connectivity across the business and ultimately enhancing the experience of its patients, clients, residents, donors and staff.

The Calvary Care System is designed to provide a seamless healthcare experience for people, enabling access to appropriate care in the place where an individual wants or needs to be.

The digital platform aims to improve the customer experience for Calvary clients, residents and patients as they transition from one service to another, while staff will be able to more efficiently adapt and tailor care services.

Calvary’s National Director of Information Technology and Digital Transformation, Richard Taggart, said, “Calvary as a business has fundamentally changed, and we must capitalise on new and innovative ways to deliver health care and create accessible connected health pathways across the Calvary Care System. This requires ongoing investment in modernising assets in line with best-practice models of care that have been significantly altered due to the pandemic.

“Enhancing and upgrading existing infrastructure to support contemporary clinical practice is one way to support our growth, but we also have invested in this digitisation program to enable modern and efficient models of care,” Taggart said.

Calvary would initially use the cloud-based application for home care services, before extending to residential aged care and hospital services nationally over the next five years.

Calvary Home Care Executive Advisor Angie Robinson said she is excited to be at the forefront of accelerating the organisation’s digitisation of home care for the benefit of clients and staff.

“It is important that we do our best to help people age well in their home, or simply access services that enhance an individual’s wellbeing at home,” Robinson said.

“The ability to quickly identify a client’s needs and then connect them to a suitable Calvary home care service delivered by the best possible person, as well as create pathways to other supports as their needs change, is the ultimate goal.”

Through the platform, Calvary will be able to respond to the changing needs of clients with agility, and staff will benefit through real-time knowledge of clients’ needs.

The development and implementation of the digital platform is expected to take about a year to complete.

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