Qld hospital appoints Rauland to enhance patient experience

The $60.5 million Weststate Private Hospital in Townsville has appointed Rauland Australia to deploy technology aimed at ensuring patient experience is at the forefront of its services.

Currently under construction and due to open in early 2023, Weststate Private will feature Rauland’s Concentric Care platform comprising: Responder Nurse Call and Clinical Workflow, Concierge Patient Engagement and Master Clock solutions across the 50-bed day and overnight hospital, along with four theatres.

Kaushik Hazratwala, Founder and Director at Weststate Private Hospital, said, “We are adopting a fully integrated systems approach which will enable data collection in a uniform manner to service patients. Key clinical performance indicators will be measurable, allowing superior service to be recognised. The overall experience for nurses, surgeons and patients will be enhanced with access to timely data. Accountability via data analysis is critical to making informed care decisions.

“Measuring nurse call response times to ensure patients receive the attention they need when they need it, speech communication at the bedside and ordering entertainment and meals via Concierge at the bedside will all greatly improve the patient experience. Concierge’s patient engagement services are interactive and give the patient full control.

“Remote call accessibility via Concierge will also allow surgeons to speak directly to patients via the bedside terminals without the need to constantly be present in the hospital for face-to-face consultations,” he said.

Neil Henderson, CEO at Weststate Private Hospital, said, “Our aim is to create a world-class healthcare service, focused on providing patients with a hotel experience, not just a hospital stay as many patients will visit for day surgery only. Weststate Private will be the first surgeon-owned hospital in Queensland with all three founding surgeons living in the local community. All decisions made will be for the benefit of the community with a patient-centric approach. Our surgeons are the primary interface with patients. It made smart business sense that they had a major say in the design.”

Cameron Burt, Chief Executive Officer from Rauland Australia, commented, “Weststate Private is leading the way in Queensland by harnessing the power of an end-to-end, connected healthcare platform to deliver a superior patient care experience.

“Together we will deliver an innovative, patient-centric technology platform to support nursing and clinical teams in the provision of care.”

The Responder Nurse Call and Clinical Workflow solution supports a quiet environment to provide patients with a more restful recuperation experience. Automated and consistent workflows at the point of care deliver clinical efficiencies and improve patient safety through fall reduction management.

The Concierge Patient Engagement solution is multifaceted and provides the patient with access to entertainment, phone and internet services via a bedside HiMed Cockpit. Clinicians can also access the patient’s care plan, test results and medical record at the bedside.