Five Faces Digital Front Door solution

The Five Faces DX5 Framework technology and Digital Front Door solution have received a major upgrade to support hospitals and health providers bring digital experiences in line with other industries.

The DX5 Framework is modern, low-code technology that facilitates digitisation of complex patient journeys. It is designed to provide consistent, seamless and modern digital experiences across many different touchpoints.

It is the underlying technology behind all Five Faces’ patient experience solutions. For example, the Digital Front Door solution enables patients to confirm and change appointments, ask questions, receive reminders and preparation advice, check in and join digital queues, complete digital forms, update details and preferences, access information and more.

The upgrade delivers a new user interface, end-client configurability and a platform approach.

It allows patients to access a secure web application in their browser, which is fully accessible and WCAG 2.1 AA compliant and provides easy multi-lingual translation. Employees use a consistent administration portal across all solutions, which simplifies managing complex patient journeys.

The DX5 Framework’s broad capabilities aim to solve many patient pain points across the healthcare system, while customising them to the needs of each site, department, model of care and clinic. Solutions include Digital Front Door, Queue Management, Visitor Management, Smart Forms and Digital Signage.